Yes. You can sign up for email or text notifications for due dates, payments, and account updates.
Try refreshing your browser or using a different device. If the issue continues, contact Customer Service.
Yes. You can link and manage multiple utility accounts under one login.
You can:
- View your bill and payment history
- Make one-time or recurring payments
- Update your contact information
- Access your account 24/7
Click “Sign Up” on the portal homepage and then click on "Create an account," and follow the prompts.
Please contact our Customer Service team by phone, email, or visit us in person for assistance.
Yes. You can update your phone number, email, and mailing address anytime.
Yes. Use the “Quick Pay” option on the homepage.
Yes, Convenience fees will apply. Fees will be displayed before you complete your transaction.
You may choose paper billing or go paperless and receive bills by email.
Yes. You can sign up for email or text notifications for due dates, payments, and account updates.
No. Payment information is securely stored by our trusted payment processor, not on City servers.
Yes! You can enroll in AutoPay to have your bill paid automatically each month.
Double-check your email and password. If you’re still having trouble, contact Customer Service for assistance.
No. You can make a quick payment without creating an account, but signing up gives you full access to features and account history.
Yes. You can access your full billing history once logged in.
Click “Forgot Password” on the login page and follow the instructions to reset it.
We accept:
Credit/Debit cards
Yes, however, using the Schedule a Payment feature is not a payment arrangement. If the entire amount of your bill is not paid by the due date there may be an interruption in service.
Yes. Utility Access uses secure, encrypted technology to protect your personal and payment information.
UtilityGo is our new online customer portal that allows you to manage your utility account anytime, anywhere.
In most cases, your account will transfer automatically. You may just need to reset your password the first time you log in. To reset your password, click on "Forgot password" and you will then receive a verifcation email to reset it.